Refund policy

Last updated: October 26, 2026

Returns

You have 14 days after your order is delivered to request a return on eligible items (see Final sale items below for what can't be returned).

To be eligible, your item must be:

  • In the same condition you received it, unused, and in its original packaging
  • Accompanied by your receipt or order number

How to start a return

  1. Email theplantecologist@gmail.com with your order number and the item you'd like to return.
  2. If your return is approved, we'll reply with return instructions and the address to send it to.
  3. Ship the item back. You're responsible for return shipping costs, and we recommend a trackable service.

Items sent back without an approved return request won't be accepted.

Refunds

Once we receive and inspect your return, we'll let you know if your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If 15 business days have passed since your return was approved and you haven't seen it, email us at theplantecologist@gmail.com.

Final sale items

These items can't be returned or exchanged:

  • Print-on-demand apparel, including t-shirts, hats, and hoodies. These are made to order and shipped by a third-party printer, usually within 7 to 14 days. If you order them with other items, they'll ship separately.
  • These specific products:
    • Golden Tickseed and Black-Eyed Susan SOCP Style Dagger
    • Golden Tickseed Karambit
    • Lucky Star Pentas Push Dagger
    • Nasturtium Push Dagger
    • White Limonium Karambit (Nomadic Blooms collab)
    • SMART Flower NFC Keychain
  • Sale items and gift cards
  • Custom or personalized orders

Final sale items are still covered if they arrive damaged, defective, or wrong (see below).

Damaged, defective, or wrong items

Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email theplantecologist@gmail.com right away with your order number and a photo, and we'll make it right.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.

Orders shipped to the European Union

If your order ships to the EU, you have 14 days from delivery to cancel or return it for any reason. Items must be unused and in their original packaging, with your receipt or order number.

Workshop tickets

  • Cancel 72 hours or more before the workshop starts: full refund to your original payment method.
  • Cancel less than 72 hours before: your choice of a 50% refund or a 100% credit toward a future workshop.

To cancel, email theplantecologist@gmail.com with your ticket details. We'll consider exceptional circumstances case by case.

Questions

Email theplantecologist@gmail.com and we'll get back to you.