Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1 to 3 business days. Orders placed on weekends or holidays will begin processing the next business day. You'll get a confirmation email once your order ships.

Shipping Rates and Delivery

We ship within the United States only. Shipping costs and estimated delivery times are calculated at checkout based on your location and order details.

Shipping costs are non-refundable except in cases where we made an error with your order.

Digital Products

Some items, including access to our NC Certified Plant Professional flashcard tool, are delivered digitally rather than shipped. Please allow up to 24 hours after purchase to receive your digital product access instructions by email. If you don't see it after 24 hours, please check your spam folder before reaching out to us.

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow its progress.

Lost or Damaged Packages

We are not responsible for packages lost or damaged in transit, but we want to help make it right. If your order arrives damaged or doesn't arrive within the estimated delivery window, please contact us at theplantecologist@gmail.com within 5 days of the expected delivery date, and we'll work with you to resolve it.

Incorrect Shipping Addresses

Please double check your shipping address at checkout. We are not responsible for orders shipped to an address entered incorrectly by the customer. If you catch a mistake, contact us right away at theplantecologist@gmail.com and we'll do our best to correct it before the order ships.

Questions

If you have any questions about your order or this policy, reach out to us at theplantecologist@gmail.com.